退款政策

Xinge Casina Refund Policy Statement

Thank you for choosing Xinge Casina! To ensure transparency and protect your rights, please review the following terms carefully before booking:

1. Cancellation & Refund Policy

A. Standard Cancellation

Cancellation 7+ days before check-in: Full refund of accommodation fees (excluding cleaning fees and platform service charges).

Cancellation 3-7 days before check-in 50% refund of accommodation fees.

Cancellation within 48 hours of check-in: No refund, but one free rescheduling is allowed (must rebook within 30 days for the same room type).

B. Full Refund for Special Circumstances

Full refunds may be granted with valid documentation for:

Force Majeure: Natural disasters, pandemic restrictions, government mandates (requires official proof).

Medical Emergencies: Sudden serious illness of the guest or immediate family members (requires medical certificates and proof of relationship).

Travel Disruptions: Flight/train cancellations with no alternative options within 48 hours (requires carrier-issued cancellation/delay proof).

2. Non-Refundable Fees

Mandatory charges: Cleaning fees, platform service fees, and insurance fees.

Third-party fees: Local taxes, attraction tickets, etc., follow the supplier’s policy.

3. Refund Process

1. Submit Request : Cancel via your Xinge Casina account or contact customer support.

2. Review Period: Audit results will be notified via email/SMS within 1-3 business days.

3. Refund Timeline: Funds will be returned to the original payment method within 3-10 business days (varies by bank/payment platform).

4. Dispute Resolution

If you dispute the refund outcome, contact our team at info@xingecasina.com within 7 days of notification. We will mediate with the property provider for a resolution.

5. Disclaimer

Xinge Casina is not liable for losses due to guests' failure to review this policy promptly.

This policy may be updated without prior notice. The latest version is available on our official website (Updated: May ,10, 2025).